FAQ
The Ins And Outs of How We Do Business
Frequently asked questions
Who will be cleaning my home/facility?
We will send the same team of professionals each time we come to your home/facility. In the event of illness, vacation, or other reasons, we may substitute team members.
Do I have to be present for the duration of my Steel City Cleaning service?
It is not necessary for you to be present, all of our team members are fully insured and bonded for your peace of mind.
What should I do about my security system?
Please turn your security system off or provide us with your code to enter. We will re-enter your security code upon our departure.
How do I pay for services?
For a one-time service, payments are due day of.
What if I need to change my appointment?
Not a problem, we ask that you give us 48 hours notice to adjust our schedules.
What is your satisfaction gurantee?
We gurantee all cleanings. If you are unhappy with our service, please contact us within 24 hours. If necessary, we will return the next day to correct the cleaning.
How should I prepare for Steel City Cleaners arrival?
In order for us to maximize our time, we ask that you pick up any toys, clothes, etc. prior to our arrival.
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
We accept checks, cash, and credit cards
Cancellation Policy
Please provide us with 48 hours notice or you will forfeit your security deposit.
Satisfaction Guarantee
We guarantee all cleanings. If you are unhappy with our service, please contact us within 24 hours. If necessary, we will return the next day to correct the cleaning.
(412) 609-5127